Returns & Refunds

Exchange Policy


You may return or exchange the delivered item(s) at our store, free of charge, within fifteen days from the delivery of the package. Return or exchange can be made anytime during opening hours in our stores in Chiah, Saida & Sour.
In case of return, the amount paid for the item(s) shall be immediately credited to your Aroma account.

Item should be in the same condition you received it. If you use or damage it, it can no longer be returned.

Gift card, perfume sets, mascara, eyeliner, nail polish, lip gloss, eye lashes and eye serums are not eligible for return.

The original package of any item should remain sealed.

Items on sale are neither returnable nor exchangeable.


Shipping Fees

Shipping Fees for Returned Items – 7 000 LBP


Damaged items

If you received a damaged product, please notify us immediately for assistance.


Contact us

For more info about our Returns and Refunds Policy, please contact us at:

Tel: 01-542077 (extension: 2031)

Cell: 81-855 793.