Cash on delivery
Ordered Products are expected to be delivered within 2-5 working days from the day you receive an order confirmation email. (No delivery shall take place on Sundays and/or public holidays).
- Free delivery for orders that are or above 150,000 LBP
- For orders below 150,000 LBP , delivery fees 7000 LBP.
You may return or exchange the delivered item(s) at our store, free of charge, within fifteen days from the delivery of the package. Return or exchange can be made anytime during opening hours in our stores in Chiah, Saida & Sour.
In case of return, the amount paid for the item(s) shall be immediately credited to your Aroma account.
Item should be in the same condition you received it. If you use or damage it, it can no longer be returned.
Gift card, perfume sets, mascara, eyeliner, nail polish, lip gloss, eye lashes and eye serums are not eligible for return.
The original package of any item should remain sealed.
Items on sale are neither returnable nor exchangeable.
Shipping Fees for Returned Items – 7 000 LBP
If you received a damaged product, please notify us immediately for assistance.
For more info about our Returns and Refunds Policy, please contact us at:
Tel: 01-542077 (extension: 2031)
Cell: 81-855 793.
What We Collect
- When you create an account, we collect your name and e-mail address.
- When you place an order on our website, Mobile Apps, or by phone, we collect your name, shipping address, payment information, and billing address.
- When you communicate with us, including contacting us for support, to provide feedback or comments, to participate in a survey, or to make a request or other inquiry, we will collect your name and contact information (such as e-mail address or phone number), as well as any other information that you choose to provide to us.
- If you apply for a job posting, we collect information necessary to process your application or to retain you as an employee.
How we use your personal information?
In addition to the purposes and uses described above, we use personal information to identify you when you visit our website, to communicate about your orders, our products, services, sales and offers. As well as to fulfill your requests, such as to provide you with products and services or to process returns. Moreover, your personal data is used to conduct research and analytics, including improving our services, product offerings, marketing and advertising communications.
If you have questions about this agreement, please contact us at
Tel: +961 1 542077 (ext 2031)
Terms and Conditions
The website is operated by AROMA. Throughout the website, the terms “we”, “us” and “our” refer to AROMA. AROMA offers this site, with all information, tools and services available to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices that are stated here.
Please read these Terms and Conditions carefully before using the Service.
Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.
By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service or the website.
If you wish to purchase any product made available through the website “Purchase”, you may be asked to apply certain information relevant to your Purchase including, without limitation, your contact information, your billing address, and your shipping information.
You represent and warrant that: in connection with any Purchase; and that the information you apply to us is true, correct and complete.
By submitting such information, you grant us the right to provide the information to third parties for purposes of facilitating the completion of Purchases.
We reserve the right to refuse or cancel your order at any time for certain reasons including but not limited to: product or service availability, errors in the description or price of the product or service, error in your order or other reasons.
We reserve the right to refuse or cancel your order if fraud or an unauthorized or illegal transaction is suspected.
Availability, Mistakes and Inaccuracies
We are continuously updating our offerings of products and services on the website. The products or services available on our Service may be mispriced, described inaccurately, or unavailable, and we may experience delays in updating information on the Service and in our advertising on other web sites. We reserve the right to change or update information and to correct errors, inaccuracies, or lapses at any time without notice.
When you create an account with us, you must provide us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service.
You are responsible for safeguarding the password that you use to access the Service and for any activities under your password, whether your password is with our Service or a third-party service.
You agree not to disclose your password to any third party. You must inform us immediately upon becoming aware of any breach of security or unauthorized use of your account.